Refund Policy
Last updated: August 18, 2026
Thank you for supporting From Hell to Holy. We want you to be satisfied with your purchase. This policy explains when and how you can return an item bought directly through helltoholy.com and how refunds are handled.
Note: This policy applies only to purchases made directly through helltoholy.com. If you bought the book through Amazon or another retailer, that purchase is governed by that retailer's own return and refund policy, and you will need to request your refund through them.
1. Physical books and products
Return window: You may request a return within 30 days of the delivery date.
Condition: To be eligible, the item must be unused and in its original, resellable condition. We cannot accept items that are damaged through normal use, marked, or missing parts, except where the item arrived damaged or defective (see Section 3).
How to start a return: Email us at info@helltoholy.com with your order number and the reason for your return. We will reply with return instructions. Please do not send an item back before receiving these instructions.
Return shipping: For change-of-mind returns, you are responsible for the cost of return shipping. We recommend using a tracked shipping method, as we cannot process a refund for an item we do not receive.
2. Refunds
Once we receive and inspect your returned item, we will email you to confirm whether your refund is approved. If approved, your refund will be issued to your original payment method within 5 to 10 business days. The time it takes for the refund to appear depends on your bank or card issuer.
Original shipping charges are non-refundable, except where an item arrived damaged or defective.
3. Damaged or defective items
If your order arrives damaged, defective, or incorrect, please contact us at info@helltoholy.com within 30 days of delivery. Include your order number and a photo of the issue if possible. We will make it right by sending a replacement or issuing a full refund, including any shipping costs, and we will cover the cost of returning the item if a return is needed.
4. Digital products
Because digital products (such as eBooks, audiobooks, or downloadable files) are delivered electronically and cannot be returned, all sales of digital products are final once the item has been downloaded or accessed. If you experience a technical problem with a digital product, contact us at info@helltoholy.com and we will help resolve it.
5. Order cancellations
If you would like to cancel an order, please contact us as soon as possible at info@helltoholy.com. We will do our best to cancel any order that has not yet shipped. Once an order has shipped, it is handled under the return process described above.
6. Lost or delayed shipments
If your order has not arrived within a reasonable time after the estimated delivery date, please contact us at info@helltoholy.com and we will help track it down. We are not responsible for delays caused by shipping carriers, but we will do everything we can to assist.
7. Contact us
For any questions about this Refund and Return Policy, or to start a return, contact us at:
Email: info@helltoholy.com
This policy does not affect any rights you may have under applicable consumer protection laws.